The client support that you'll receive from your shared web hosting company is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical issue with an existing account. Timely and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine web hosting provider not from some reseller. If you purchase a hosting account through a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a couple of days to receive a response to your query, which means that your web sites may remain offline for quite some time. Alternatively, a supplier which provides various means of communication and has a support staff available at any time can assist you right away and help you minimize or entirely avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
All our shared web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our web hosting services well before you make a purchase or you're an existing client and you have a question or some issue, you will be able to contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters which need more time to research and handle. Unlike various other web hosting suppliers, our trouble tickets feature a guaranteed max reply time of just one hour, thus regardless of what your issue is, it will be resolved in a timely manner and you won't waste days to have something fixed.