Find out just what exactly phone support includes inside the web hosting world.
Despite the fact that this isn't the mainaspect to identify a trustworthy shared web hosting supplier from a bad one or a reseller from an actual supplier, being able to call and communicate with a live person is a sign that you aren't using the services of a one-person firm and that you'll be able to reach somebody every time you're in need of assistance. The phone support for hosting services may range from standard to expert, therefore the problems that can be resolved with a phone call vary depending on the particular supplier. Generally, these matters are simpler and include billing or first level technical issues because more complex matters usually need a support ticket where both you and the system administrators can follow what's going on with a given issue. Nevertheless, the option to phone call your supplier can save you lots of time and efforts for the multitude of tiny problems which will eventually appear when you manage your web hosting account.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hrs per day, you are able to contact us and speak with one of our customer support representatives to get more info about any of the shared web hosting that we provide and make sure that our servers meet the system requirements for your sites prior to buying anything. For your convenience, we have telephone numbers on 3 different continents so that you can call the one nearer to you - in the United States of America, the UK or Australia. If you are already a customer, you will be able to give us a call about general and billing issues, and about some technical issues. If the problem is strictly technical or it needs more time to investigate, you'll have to employ our ticketing system, that will enable both you and our tech support team to monitor the information given by both sides.