In case you’re a website owner, a problem can always surface and it does not necessarily need to be associated with the hosting service. For example, something may go wrong when you bring a web-based application up to date or some important data might be edited or deleted by accident. Whatever the essence of the problem is, you’ll need to contact the respective help desk support team and request them to retrieve a backup or to assist you in dealing with the problem that you’re encountering. How timely they will do that will predetermine the interval of time that your sites will be unreachable. For given sites such as community sites or web stores, an extended downtime too often means lost visitors and cash. That said, it is rather important for you to use the services of a company that provides not only a good tech support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting for hours and hours, or even all day, to obtain an answer to a helpdesk ticket or an email. No matter when you touch base with us, we’ll lend you a helping hand within less than 60 minutes with any technical and pre-sales questions you might have. In reality, our real reaction time scarcely ever surpasses twenty to thirty minutes. Since we are available around the clock, you’ll always obtain support in a well-timed manner and we are aware of how crucial that is in the online era. As soon as you contact us, we’ll answer your questions. If you come across any technical predicament, we’ll handle it instead of you, or we will provide you with all the required information in case there’s something that you have to do yourself.