Customer Support Channels
A Sixty–Minute Response Guarantee
We offer a 1–hour response warranty for each trouble ticket or email that you submit to the customer support team. We will rapidly answer all common questions and forward right away the case to our server administrators in case any further assistance is required. If you order the Optional Admin Services package, we will complete any of the included server administration services at a time that has been discussed with you preliminary.
A Top–Notch Help Desk Support Service
We’ll be available to you 24/7 to reply to any inquiries that you may have pertaining to our Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require assistance tackling server admin procedures, you can order our Optional Admin Services package, which includes backup hard disk drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Control Panel was preinstalled for each dedicated server. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most of the how–to articles have video versions which show all the actions that you can perform in a very illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Control Panel section.