Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting isn’t separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any moment with only several clicks of the mouse, without logging out of your hosting account. The ticketing system includes a quick-search box, so you can track down the status of any ticket that you’ve already sent, if required. Plus, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a given problem before you actually post a ticket. The response time is maximum one hour, so you can receive quick assistance at any given time and if our technical support staff suggests that you do something within your account, you can do it right away without logging out of the Control Panel.