A ticketing system is the most common correspondence medium that hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to tackle an issue that requires a certain amount of time to investigate or that has to be forwarded to an admin. In this way, all replies provided by either party will be stored in one location in the event that somebody else wants to work on the problem in question and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts to perform a particular task or to reach the hosting company’s client care team. If you’d like to manage a handful of domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it could take a considerable length of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting isn’t separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any moment with only several clicks of the mouse, without logging out of your hosting account. The ticketing system includes a quick-search box, so you can track down the status of any ticket that you’ve already sent, if required. Plus, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a given problem before you actually post a ticket. The response time is maximum one hour, so you can receive quick assistance at any given time and if our technical support staff suggests that you do something within your account, you can do it right away without logging out of the Control Panel.