If your hosting company supplies live chat support, you are able to speak to an agent live and find out useful info or get an issue resolved promptly. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with web access, therefore you will not pay any rates when you're in a different state or country. What's more, it will be simpler to copy and paste details for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The live chat is also a much quicker option to contact the web hosting provider's support team compared to using a ticketing system. What's more, in case some situation requires a little more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, which means that you won't waste time - something that is not possible when you are on the phone.

Live Chat Support in Shared Web Hosting

We supply a live chat assistance service for all of the shared web hosting that we offer and we can assist you with almost everything live. In case you don't have an account with our company yet, we will provide you with more info about the plans to help you to get the most suitable plan. If you are an active customer, we can assist you with any general or billing matter plus with numerous common technical issues, for example an email address setup in a desktop email client. If you can't phone us for whatever reason or you're in a country where we do not have a local phone number, the live chat is the best option to get in touch with us. Certainly, some issues require additional time to investigate and test, so you will have to open a support ticket to our technicians, still, we will save you time and help you with numerous issues on the chat.